Recover every patient. Automate none of the care.
A missed call could be a new patient or a stalled recall. Silverstone handles the admin instantly — and always knows when to stop.
- Every missed call recovered, same day
- Recall and rebooking with a named owner
- Clinical judgement never leaves the practice
- UK-built
- London-based
- Human-reviewed automation
- Scoped before build
- Staged implementation
- GDPR-conscious by design
Reception pressure is lost revenue
The goal is simple: make the practice easier to reach, cut repetitive admin, and never touch clinical judgement. Each one is a non-negotiable design requirement — never a trade-off.
Desk busy, demand still arriving
Every enquiry captured with an owned next step — even at peak.
Recall lists, no visible owner
See who was contacted, who responded, who still needs you.
Forms chased on the day
Distributed and reminded before the appointment, not during it.
Clinical language in admin
Stopped and escalated to the practice, immediately.
Admin handled. Clinical judgement untouched.
The first-contact layer sorts routine demand from clinical need — never assesses it.
Contact received
Every call, web or message captured instantly — nobody waits for the desk.
Intent identified
New patient, appointment change or recall response — sorted by approved rules.
Record checked
Your practice-management system consulted as the single source of truth.
Next step offered
The right booking route or information — no repeated details, ever.
Clinical stop
Symptoms or pain trigger your escalation route with a concise handoff.
Privacy and safety, built in
Health data demands more, not less. Automation captures, confirms and routes. People decide everything else. Every clinical stop condition is defined before launch — never assumed.
What the practice can safely automate
Defined administrative work, inside explicit clinical controls.
New-patient intake
Contact, location and consent — with full visibility on who owns the next step.
Recall & rebooking
Due cohorts identified from approved data, with tasks for anything unresolved.
Forms & consent admin
Distributed and tracked. Never mistaken for informed consent.
Treatment follow-up
Reminders and routing — no pressure, no outcome claims, ever.
Verified results, four ways
Verified Silverstone AI delivery results — access, recovery and capacity, never clinical outcomes.
Results achieved through Silverstone AI systems. Outcomes vary by starting process, data quality, channel mix and implementation scope.
The system around your clinical team
Built only where the practice needs it — never a fixed stack.
An AI receptionist handles routine demand, while call handling captures every missed call.
Recall and admin workflows run reminders and ownership; custom applications suit multi-site groups, with governance consulting setting the boundaries first.
Map your recall journey
A controlled first release
One bounded journey, proven safe before anything expands.
Select the problem
Missed calls, intake, recall or forms.
Map systems
Phone, diary, forms and messaging — confirmed.
Define data
Minimum necessary, access and retention.
Set clinical stops
Written down with the practice, not assumed.
Design the handoff
Named queue, response time, full audit trail.
Test and measure
Edge cases proven before anything goes live.
Is this your practice?
A strong fit has demand worth recovering and owners ready to define the boundary.
Not a fit if automated diagnosis, autonomous urgency decisions or a guaranteed booking volume is the expectation.
Questions practice leaders ask
It never assesses or diagnoses. It recognises approved stop conditions and routes to your urgent-care policy — instantly.
For defined appointment types where your diary is authoritative, yes. Otherwise it creates a confirmed request for staff sign-off.
No. Forms support administration only — consent stays a professional process, always.
Minimised, access-restricted, retained on your terms, with logs and named owners throughout.
Depends on available integration methods — we verify what can be read and written before scoping anything.
Review one patient-admin journey
Non-clinical scope · clear escalation · no obligation to proceed.