Converging every enquiry into the right next action.
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AI receptionists

A front desk that answers, qualifies, and knows when to hand over

One governed reception layer for calls, chat and intake — answering what it should, and routing the rest to a person with full context.

  • Every channel converges into one governed layer
  • +66% increase in phone availability
  • Routine enquiries handled; the rest routed to a person
Book a discovery callTry the live demo
  • UK-built
  • London-based
  • Human-reviewed automation
  • Scoped before build
  • Staged implementation
  • GDPR-conscious by design
Live systems online

Meet the front desk before you hire it.

Call Grace or message Sam. Both demos are live, governed and ready now.

Speak with GraceCall our AI receptionistChat with SamMessage our AI receptionist
The problem

Your front desk is a system of decisions, not a script

Callers, chat messages and web enquiries all arrive with different urgency, different detail, and different next steps. Treat them all the same way and routine requests clog your team while genuine emergencies wait in a queue.

  • Out-of-hours enquiries go unanswered until morning
  • Simple requests still need a human to type them up
  • There's no single record of what was asked, and answered, where
The outcome

What an integrated front desk changes

Calls, chat and intake converge into one system that answers approved questions, books what it's allowed to book, and hands anything sensitive to a person — with the context already attached.

Greater enquiry coverage

Routine demand can enter a defined route beyond the moments staff are immediately available.

Faster structured response

Customers receive a useful first step while the business captures the right context.

Less reception rework

Connected records reduce repeated copying and incomplete internal messages.

What you receive

What you receive

Intake, triage, booking and escalation — designed and connected as a single operating layer, not disconnected tools.

One intake model across channels

Align calls, chat and messages around the same operating rules.

Approved answers only

Use reviewed service information, policies and qualification questions.

Booking with failure paths

Confirm availability, write the record and route exceptions honestly.

Handoff with context

Give staff the reason, details and next action—not an empty notification.

Why Silverstone

Answering versus operating

A generic answering bot recites information. An operating front desk qualifies the enquiry, checks availability, updates your systems, and knows precisely when a decision needs a human — every time, not most of the time.

Illustrative front-desk reception panel showing a call being answered, a booking confirmed, and an enquiry escalated to a person.
Proof

Proof, not promises

Verified Silverstone AI performance
+66%reported increase in phone availability
<10 secondsreported response time
£16,800reported direct annual cost savings

Representative figures observed across Silverstone AI receptionist deployments.

Results vary by scope, data quality, implementation and operating environment.

Delivery

How delivery works

Design the desk before connecting the channels.

01

Map the desk

Document channels, intents, rules and owners.

02

Approve the boundaries

Sign off answers, questions, actions and exclusions.

03

Connect the destinations

Integrate calendars, CRM, inboxes and handoffs.

04

Review the friction

Improve rules from failed intents, exceptions and staff feedback.

Live demo · 1 of 2

Meet Grace, your AI front desk — live and answering now

This is a working demo, not a mock-up. Start the call, ask what a receptionist would handle — service questions, bookings, callbacks — and watch the conversation written out beside the call as you speak.

Live demo · Grace — AI receptionistElevenLabs Conversational AI

Live and ready to talk

Uses your microphone. Nothing to install — it runs in this page.

Live transcriptReal-time

The front desk, in writing

Press start and ask a routine question — your words and Grace's replies appear here live, exactly as a reception transcript would.

Ask Grace a front-desk question

Test instant answers, booking and callback handling, and human handover. Every word appears in the live transcript.

Grace is an AI receptionist. ElevenLabs processes audio and the transcript in real time. Public demo — don't share personal or sensitive information.

Live demo · 2 of 2

Now meet Sam, your AI messaging receptionist — typing back in seconds

Grace answers the call; Sam answers everything written. Pick a conversation starter or write your own message below, and watch a governed written reply land in the thread — exactly as it would for your customers, at any hour.

Live demo · Sam — AI messaging receptionist
Botpress Conversational AI

Sam

AI messaging receptionist

Online and ready to reply

  • Instant answers
  • Lead capture
  • Bookings
  • Human handover
Message threadReal-time
Sam

Hi, I'm Sam — Silverstone's messaging receptionist. I handle written enquiries the way Grace handles calls: instantly, in your brand's words, any hour of the day. Pick a question below or write your own.

Nothing to install — the conversation runs in this page.

Ask Sam a front-desk question

Test instant answers, booking and callback capture, and human handover. Replies arrive in this thread in seconds.

Sam is an AI receptionist. Botpress processes messages in real time. Public demo — don't share personal or sensitive information.

Design the desk before you connect the channels

Use a discovery call to map what should be automated, what should stay human, and where the two need to meet.
Questions

Questions buyers should ask before choosing a provider

Yes — configured against your approved fallback model and the availability of the systems it connects to.

Often, yes. We test availability rules, confirmations and duplicate-prevention before direct booking goes live.

Data minimisation, retention and access are reviewed for your exact implementation — never treated as a blanket compliance guarantee.

A genuine human route is designed in — live transfer, callback or queue, matched to your staffing and hours, and it's always truthful about wait times.

No system understands every accent or phrasing perfectly. It confirms important details back and hands over the moment confidence drops.

Make every routine enquiry reach a defined destination

Bring your call notes, FAQs, or just the booking process as it stands today. We'll identify the smallest valuable front-desk route to start with.

Every enquiry that goes unanswered tonight is a booking your competitor takes tomorrow. The first conversation is exploratory and commits you to nothing.

Continue

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