An AI receptionist that knows when to hand over

Yes — configured against your approved fallback model and the availability of the systems it connects to.

Often, yes, whether that is Google Calendar, Outlook, Calendly, Acuity, Vagaro, Mindbody, Jane or your practice-management system. We test availability rules, confirmations and duplicate prevention before direct booking goes live.

Data minimization, retention and access are reviewed for your exact implementation — never treated as a blanket compliance guarantee.

A genuine human route is designed in — live transfer, callback or queue, matched to your staffing and hours, and it's always truthful about wait times.

No system understands every accent or phrasing perfectly. It confirms important details back and hands over the moment confidence drops.

A focused pilot starts from £3,000 / $3,900, with most full front-desk implementations landing between £10,000 / $12,500 and £25,000 / $32,500, plus a support retainer from £350 / $450 per month. Telephony and usage costs are itemized separately. See the pricing page for every band in GBP and USD.

A phone answering service uses people to take a message and pass it on; an AI receptionist answers the inquiry itself, qualifies it against your rules, books what it is permitted to book and writes the record into your systems. An answering service still suits sensitive or highly variable calls. Plenty of front desks run both — automation takes the routine demand, people take the rest.

An AI receptionist is built to absorb repeatable front-desk work — opening hours, directions, service questions, appointment requests, callbacks and intake — not to replace the judgment a receptionist applies to a distressed caller, a complaint or an unusual request. The realistic outcome is a receptionist with fewer interruptions, better notes, and time for the person standing at the desk.

Silverstone AI publishes an average of 12 weeks from discovery to deployment across projects, split roughly 15% discovery, 60% build and integration, 15% testing and 10% training and handover. For a front desk, the calendar is usually set by how quickly approved answers, calendar access and CRM permissions arrive from your side rather than by build time, which is why the first release is deliberately narrow.

Yes. Silverstone AI is a London studio with US-based team members, and each front desk is built for the market it answers: US or UK spelling, time zones, date formats, ZIP or postcode capture, and the calendar, CRM and telephony stack your team already runs. Escalation windows follow your office hours, so a US deployment is monitored during US business hours.

Disclosure is your decision, and Silverstone AI makes honest disclosure the default: the receptionist introduces itself as an automated assistant, says what it can do, and offers a person early rather than after a caller has become frustrated. The wording, how often it is repeated and how it appears in chat are agreed before launch, and your own counsel confirms what your sector requires.

Yes — overflow answering is one of the most common places to start. Your main number keeps ringing at the desk, and calls roll over to the AI receptionist after a set number of rings, outside opening hours, or when every line is busy. It handles what it is approved to handle and returns the rest to your team as a callback task with the details already captured.

An AI receptionist suits the administrative layer of a clinical front desk, never clinical decisions. In the US, Silverstone AI builds HIPAA-conscious, non-clinical workflows — scheduling, directions, forms, reminders and callbacks — with symptoms, triage and advice routed to staff. In the UK, private clinics, dental and veterinary practices work the same way, with data minimization, retention and lawful basis reviewed against UK GDPR and your own ICO obligations before launch.

After each conversation the AI receptionist writes the contact details, the reason for contact, the qualifying answers, the booking or callback status, a conversation summary and the reason for any handoff — mapped to the fields your team already uses so nothing is duplicated. Where an API or approved integration exists, writes, required fields and duplicate handling are tested before go-live.

An AI receptionist can work in more than one language, but each language is scoped on its own rather than switched on in bulk. Spanish is the common request from US front desks; Polish, Urdu and Welsh come up on UK lines. Each needs approved answers, tested pronunciation of names and places, and its own human route — and we will say plainly when a language is not reliable enough for your callers.