AI Automation Services | Productised Packs for Small Business

Stop losing enquiries and hours to the same predictable bottlenecks.

Most small businesses do not have a demand problem - they have a response, follow-up, and admin overload problem.

Where revenue (and time) quietly leaks away.

If your phone rings while you are with customers, your inbox fills up overnight, and bookings rely on manual chasing, automation can take the repetitive load off your team - while keeping you in control.

Calls and messages come in when you are busy - and many go unanswered or get a slow reply.
Leads expect fast responses across phone, web forms and messaging; when you wait, they walk.
Bookings, quotes and follow-ups are handled manually, so the process is inconsistent and easy to drop.
No-shows and late cancellations leave gaps you cannot refill in time.
Information lives across inboxes, spreadsheets and different apps, making reporting and handover messy.

Productised automation packs - built to fix one painful bottleneck first.

Choose an industry pack or start with a general automation block. Everything is designed to sit on top of your existing tools - not replace them.

Start small. Ship fast. Expand when it is working.

Our packs bundle the workflows most small businesses need: instant enquiry handling, structured qualification, booking and reminders, and consistent follow-up. We set it up, tune it to your tone of voice, and build in human handoff for anything sensitive or unusual.

Core Bundle Bullets: (applies across packs)

Always-on enquiry capture across the channels your customers actually use (website, messaging, and where relevant, phone).
Qualification questions that separate genuine leads from time-wasters and route them correctly.
Booking, confirmations and reminders that reduce no-shows and missed appointments.
Follow-up journeys that keep people moving (quotes, viewings, rebookings, renewals, win-back).
Simple visibility: what came in, what was handled automatically, and what needs a human response.

General Service Lines: (modules that can extend any niche pack)

Marketing Automation - targeted, automated marketing workflows; GenAI-assisted creation, publishing and repurposing.
Workflow & Data Automation - eliminate busywork with intelligent workflows, dashboards and smart scheduling.
Document Management - AI classification, OCR/data extraction, and secure storage with role-based access control.
Data & Analytics - consolidate data into dashboards, predictive analytics and KPI alerts.
Systems & Data Integration - connect your stack with n8n, Zapier and API integrations to remove manual data entry.
AI Consulting for Small Business - choose the right tools, build practical agents, and mitigate risks.
Financial Automation - automate invoicing, payment collection, accounting integration and reconciliation reporting.
Time & Resource Optimisation - smart scheduling, resource allocation and calendar sync.
Global Connectivity - cloud-first architectures, cross-platform sync, and scalable system design.

The numbers behind missed enquiries and wasted capacity

Benchmarks vary by industry, but these patterns show up again and again when response and follow-up are manual.

25%

Inbound calls that can go unanswered in busy periods

75%

Messages that may arrive outside traditional business hours

60

Minutes many prospects expect a reply before looking elsewhere

30%

Drop in no-shows when reminders run consistently

More bookings. Faster responses. Less admin.

Automation should make your business easier to buy from - and easier to run.

What changes once the basics are automated

When enquiries are handled quickly and follow-up is consistent, you stop relying on memory, luck, and late nights to keep things moving.

More enquiries converted because first response happens immediately and qualification is consistent.
Fewer no-shows and cancellations catching you by surprise, thanks to confirmations and reminders.
Less time spent copying and pasting, chasing replies, and moving bookings around.
Cleaner handover between team members, with key details captured and logged in one place.
Clearer visibility over what is coming in, what is booked, and what needs attention.

A simple four-step process to get automation live without disruption

We start with the fastest win, then expand only when it is working.

Quick automation audit

Map how enquiries, bookings and admin are handled today, and where time and revenue leak.

Pick the first win

Choose one pack or workflow to implement first, based on impact and simplicity.

Build, connect and launch

Integrate with your existing tools, test safely, then go live in a controlled way.

Refine and expand

Improve wording and routing, add new journeys, and tighten reporting as patterns emerge.

On-brand, controllable, and built around your existing systems

Automation should protect your customer experience - not compromise it.

Transparent scope and fees

You see what is included before anything goes live. No invented guarantees.

Your tone of voice

Messages are written in your style, reviewed with you, and easy to adjust.

Human handoff built in

You decide what the system can and cannot do, with exceptions routed to a person.

Data handled responsibly

We capture only what is needed and work within sensible data-protection practices.

General Services FAQs

Which service or pack should we start with?

Start with the bottleneck that is most expensive in time or missed revenue - usually speed-to-lead, no-shows, or follow-up. In the free automation audit, we map your current flow and recommend one small project that unlocks the most time back first.

Do we need to replace our CRM, booking system, or other tools?

No. Like the niche packs, general services are designed to sit on top of the systems you already use. Where direct integration is possible we connect it; where it is not, we design simple handovers that still keep your data accurate.

Will customers notice they are talking to automation?

The aim is for interactions to feel like dealing with a switched-on member of your team. We keep language simple and helpful, and we build clear handoff rules so unusual or sensitive conversations go straight to a human.

Which channels can you automate?

Typically: website forms, web chat, email, messaging channels, and calendars. Where it makes sense, we also design missed-call capture and call-handling flows. We prioritise the channels your customers already use, so you are not forced into a new platform.

How do you keep messaging on-brand and compliant?

We build from your existing scripts and preferred wording, then review everything with you before launch. For regulated or sensitive contexts, we keep automation scoped to appropriate tasks (reminders, routing, information) and hand off anything outside agreed boundaries.

Is our data handled safely?

Yes. We follow sensible data-protection practices, capture only what is genuinely needed, and keep data within tools you are comfortable using. You control what is stored, who can access it, and what is passed into other systems.

Can we start small and expand later?

Yes. Most clients start with one journey (for example, instant enquiry handling or reminders) and expand once it is delivering value. Automation should feel like a steady upgrade, not a risky overhaul.

Innovation Gallery

A glimpse into the ideas and technology that inspire our work.

Scale Limits

Stop Wasting Hours

Instant Response

Auto-Booking

Marketing Intel

Legal Workflows

Fully Booked

Recruitment

What small businesses usually see

When the right workflows are automated, owners typically reclaim time, reduce no‑shows and make better use of their team.

Hours back each week

Less manual admin and chasing.

Industry benchmarks suggest 8–15 hours per week can be reclaimed once key processes are automated.

Fewer missed appointments

Automated reminders and confirmations.

Reminder workflows commonly cut no‑shows by roughly a third compared with manual reminders alone.

Faster lead response

Always‑on first reply.

New enquiries are acknowledged immediately, even when the team is on site or with customers.

These outcomes reflect wider automation case studies and research, not guaranteed results. We’ll work with you to set realistic expectations for your business.

Start with a simple automation audit

We’ll help you choose one small project that unlocks the most time back first.

Book a Free 30‑Minute Automation Audit

Choose a simple automation starting point.