Dentists: never let recall slip through the cracks.

An automation layer that strengthens recall, reduces DNAs and keeps hygiene lists healthier – without adding pressure to reception.

DNAs and recall gaps quietly empty chairs.

When recall is manual and inconsistent, overdue patients drift away and hygiene slots are harder to fill.

Where utilisation slips.

When recall lists aren’t tidy and reminders aren’t consistent, chairs go empty and hygiene uptake drops. Automation strengthens recall and helps reception fill gaps without constant manual chasing.

  • Recall lists are out of date or live in spreadsheets that nobody fully trusts.
  • Reception spends hours each week manually calling patients to fill hygiene slots.
  • DNAs and last-minute cancellations leave chairs empty with little chance to refill.
  • Patients forget when they are due and only call when something hurts.
  • There is limited visibility over which patients are overdue and by how long.

The ‘Recall & Hygiene Booster’

A structured recall and hygiene bundle that keeps track of who is due and helps fill gaps with the right patients at the right time.

Recall and hygiene, run with structure

A structured recall and hygiene automation bundle that works with your existing dental software. It keeps track of who is due, sends timely prompts and helps reception fill gaps with the right patients at the right time.

  • Automated recall prompts based on due dates, preferred contact methods and appointment history.
  • Clear reminders for upcoming appointments, with simple options to confirm or reschedule.
  • Priority nudges for high-risk or overdue patients identified by agreed rules.
  • Hygiene and elective-treatment campaigns that target appropriate patient groups.
  • Basic reporting on recall engagement, DNAs and uptake of hygiene and treatment plans.

Recall consistency improves chair utilisation

Small reductions in DNAs and better hygiene uptake add up quickly across a multi-chair practice.

8%
A typical practice can quietly lose around 1 in 12 appointments to late cancellations or no-shows
300+
Even a modest DNA rate can add up to 300+ lost chair hours per year in a busy clinic
30%
Structured recall programmes often lift attendance to hygiene and check-up visits by around a third
20%
Clear, timely reminders can reduce missed dental appointments by roughly one fifth

Fuller books, smoother recall

Reduce empty chair time and keep more patients on preventive recall with clear communication.

Reduce DNAs without overloading reception

Keep recall organised, send measured reminders, and make it easier for patients to confirm or reschedule — so more chairs stay consistently full.

  • Fewer empty chair slots caused by DNAs and last-minute cancellations.
  • More patients kept on regular recall cycles, improving access and continuity.
  • Hygienists with fuller books and better-planned days.
  • Reception teams freed from the bulk of manual recall chasing.
  • Clearer visibility over who is overdue and where to focus effort.

A clear, compliant rollout

Align recall rules with your policies, then pilot before scaling.

Quick automation audit

Review your current recall process, systems and policies.

Define recall rules

Agree how often different patient groups should be contacted and through which channels.

Connect and configure

Link automation into your existing practice-management software where possible and configure message templates.

Pilot and refine

Start with a subset of patients or services, then refine language and rules before wider rollout.

Consent-aware, clinically reviewed

Measured messaging that respects preferences, oversight and compliance.

Consent and preferences respected

We work within your existing consent processes and respect patients’ communication preferences.

Reassuring, plain language

Messages are written in plain, reassuring language and reviewed with clinical leads.

Practice control over outreach

Practices retain control over which patients are contacted, how often and through which channels.

Documented set-up

Set-up is documented so you can evidence how recall and reminders are being managed.

Dental Automation FAQs

Will this work with our existing dental software?

In most cases we connect to, or work alongside, your current practice-management system. The goal is to make better use of the data you already hold rather than introduce yet another platform.

How do you handle patient consent and preferences?

We use the consent status and preferences recorded in your system as the starting point. Patients who opt out of certain channels are respected, and you can choose which groups receive which messages.

Can we separate NHS and private patients?

Yes. We can create different recall rules and messaging for different patient groups, so you can respect contractual and clinical differences while still benefiting from automation.

What about clinical responsibility for recall?

Clinical decisions remain with your dental team. Automation helps deliver agreed recall schedules but does not decide who needs what care. We work with clinical leads to ensure messaging supports, rather than replaces, clinical judgement.

Will patients feel bombarded?

The system is designed to be measured and respectful. We agree sensible limits on how often patients can be contacted and ensure messages add value rather than noise.

Can we start small?

Yes. Many practices begin with hygiene recall or a specific patient group, prove the benefit and then expand gradually to wider recall.

Ready to keep more chairs consistently full?

If recall, hygiene and DNAs are constant headaches, the ‘Recall & Hygiene Booster’ can help. A short conversation is enough to explore how automation could support your existing team, software and regulatory obligations.

Book my free dental automation audit