Trades: never let the good jobs go to voicemail.

A simple virtual office that answers calls, qualifies enquiries and chases quotes while you are on site, so you can focus on the work itself.

Missed calls mean missed jobs.

When you’re driving or on the tools, customers ring someone else — and the quote never even gets a chance.

Stop leaking work when the phone rings.

Automation captures calls and enquiries, asks the right triage questions, and chases quotes automatically — so you book more of the right jobs without spending every evening on admin.

  • Calls come in while you are driving, on the tools or with another customer – and many go unanswered.
  • Potential customers often will not leave a voicemail, they just ring someone else.
  • Quotes are written late at night and then never chased properly.
  • Job details are stored in text messages, scraps of paper and different apps.
  • Owners spend weekends catching up on admin instead of taking time off.

The ‘Trades Virtual Office’

Capture calls, qualify jobs, and follow up quotes — even when you can’t answer the phone.

Your virtual office while you’re on site.

A virtual office built for trades, combining call capture, job triage and quote follow-up. It gives you the benefits of a part-time receptionist and admin assistant without adding another wage to the books.

  • Call-answering assistant that captures basic details when you cannot reach the phone and sends callers an immediate confirmation.
  • Structured triage questions to separate emergencies, urgent work and routine jobs.
  • Automatic quote follow-up messages so potential customers are reminded to respond.
  • Simple scheduling flows that propose appointment windows based on your working pattern.
  • Job logging into a simple system or existing job-management tools where possible.
  • Optional after-hours handling so evening and weekend enquiries are acknowledged.

Busy periods send work to competitors

A missed call isn’t just an admin problem — it’s revenue that never comes back.

25%
Around a quarter of inbound calls go unanswered in busy periods
£300+
A single missed call can easily represent a £300+ job once follow-on work is included
50%
Structured quote follow-up can lift jobs won by roughly 50% without extra ad spend
1
One extra solid job per week typically more than covers the cost of a virtual office setup

More jobs booked. Fewer late nights.

Capture work, qualify urgency, and keep the pipeline moving without living on your phone.

Run the business without stopping the work

Capture more of the right calls, chase quotes consistently, and keep job details organised — without spending every evening doing paperwork.

  • More of the right jobs booked because fewer good calls are missed.
  • Less time spent writing and chasing quotes manually.
  • A clearer view of upcoming work and availability.
  • Evenings and weekends freed up from endless admin.
  • Customers feeling that you are organised, reliable and easy to reach.

Practical setup, built for busy days

Start capturing calls fast, then refine triage and follow-up as patterns emerge.

Quick automation audit

Understand how calls and jobs are currently handled and where work is being lost.

Design triage rules

Agree what should happen for emergencies, standard jobs and quotes.

Connect and launch

Link the virtual office to your phone lines and job tools, then go live in a controlled way.

Refine over time

Adjust questions, messages and scheduling as patterns emerge.

You stay in control — we do the heavy lifting

No tech headaches, clear rules, and emergency routing when it matters.

No need to be technical

You do not need to be technical – we set it up and keep it running.

Clear rules and handoff

You decide what the system can say and when calls should be passed through.

Emergency routing options

If you prefer, emergency calls can always be routed directly to you or a trusted colleague.

Simple, transparent pricing

Clear, simple pricing with no long contracts.

Trades Automation FAQs

Will callers be talking to a machine?

The experience is designed to feel like talking to a helpful office assistant. For many enquiries, callers simply leave key details and receive a clear confirmation and next steps. You can still choose to have certain calls put straight through when you are available.

Can this work if I do not have a job-management system?

Yes. We can start with simple, structured logs of calls and jobs that you can access on your phone or computer. If you later adopt a dedicated job-management tool, the automation can adapt.

What about emergencies outside normal hours?

We can create separate flows for emergencies, including clear warnings about response times and pricing. These can be routed to a specific on-call number if you choose to offer true 24/7 coverage.

Is it complicated to update prices or services?

No. You can send us updates in plain language and we handle the changes. We also review key messages periodically to ensure they still match how you operate.

How do I know it is working?

You receive simple reports showing how many calls and enquiries were captured, how many quotes were followed up and how many jobs were booked. We can review these together and adjust the system to improve results.

Can this handle more than one engineer or team?

Yes. We can route jobs to different people based on location, skill set or availability, using simple rules that you help define.

Ready to stop losing good jobs to missed calls?

If you are tired of hearing “sorry, we already found someone else”, a virtual office can help. A short call is enough to see how the ‘Trades Virtual Office’ could plug into your existing way of working and start saving you time and lost revenue.

Book my free trades automation audit