eCommerce brands: turn more clicks into repeat customers.

A focused automation engine that recovers abandoned carts, answers common questions and nudges customers back to buy again – without adding headcount.

Most of your revenue is leaking after the click.

Cart abandonment, repeat-purchase drop-off, and manual support quietly erode margin for lean teams.

Where growth stalls.

You’re already paying for traffic. The next step is turning more of that demand into orders — and turning first-time buyers into repeat customers with consistent, on-brand follow-up.

  • Most visitors add items to their basket and never complete checkout.
  • Support inboxes and live chat are busy with simple questions about shipping, returns and order status.
  • Founders know they should be doing more with repeat customers, but there is no time to build journeys properly.
  • Promotions and launches rely on manual broadcasts rather than targeted, automated flows.
  • Data is spread across multiple tools, making it hard to see what is really working.

The ‘E-Com Growth Engine’

Recover lost checkout revenue, streamline support, and increase repeat orders with a coherent set of automated journeys.

Recover carts. Improve support. Boost retention.

A curated set of automations that connects to your existing store, email and messaging tools. It focuses on three things: recovering abandoned carts, turning first-time buyers into repeat customers and keeping support simple and efficient.

  • Abandoned-cart journeys that follow up when customers leave at checkout, with sensible timing and offers where appropriate.
  • Order-status and FAQ assistant that reduces simple support tickets by answering common questions instantly.
  • Post-purchase flows that say thank you, educate customers on the product and suggest relevant next purchases.
  • Win-back sequences for lapsed customers who have not ordered for a while.
  • Review and referral prompts at the right moment in the customer journey.
  • Simple dashboards showing recovered revenue, repeat order behaviour and engagement with key flows.

The benchmark gap is your growth opportunity

Simple automation can recover lost checkout revenue and lift repeat purchase rates without more ad spend.

70%
Around seven in ten online shopping baskets are abandoned before checkout
25%
The average ecommerce store only gets roughly a quarter of customers to buy again
80%
About 80% of revenue often comes from the most loyal 20% of customers
15%
Abandoned-cart journeys can typically win back around 15% of otherwise lost sales

More orders, smoother operations

Turn existing demand into revenue and retention, while keeping support efficient.

Make automation a growth lever

Recover checkout revenue, support customers faster, and build repeat-purchase habits — all with journeys that match your brand and product.

  • Higher effective revenue from the traffic and marketing spend you already have.
  • Better first-response times for customers with simple queries.
  • More buyers coming back for a second, third and fourth purchase.
  • Clearer insight into customer behaviour without having to live in spreadsheets.
  • Founders and teams freed up to focus on product, brand and partnerships.

Audit, build, optimise

Start with high-impact flows, then expand as you learn what converts.

Quick automation audit

Review your store data, key tools and current flows.

Prioritise quick wins

Identify the highest-impact journeys to build first, such as abandoned carts and post-purchase sequences.

Build and connect

Configure flows in your existing email, SMS and messaging tools, then connect them to your store.

Monitor and optimise

Track performance, test variants and add new journeys as you grow.

Brand-safe automation, with commercial control

Keep customer experience consistent while protecting margins and discounts.

Your brand voice first

Flows are written in your brand voice and reviewed with you before anything goes live.

Works with your stack

We work with your current stack wherever possible to avoid unnecessary replatforming.

Discount control stays with you

You retain full control over discounts and incentives used in abandoned-cart and win-back journeys.

Clear scope and pricing

Clear pricing and scoped deliverables mean you know exactly what you are getting.

eCommerce Automation FAQs

Which platforms do you support?

We focus on mainstream store platforms and common email and messaging tools used by small and mid-sized brands. If you are on a more unusual setup, we can usually still connect using webhooks or simple integrations.

Will this clash with flows we already have?

Part of the initial audit is reviewing what is already in place. We either improve and extend existing flows or replace them where they are not performing. The goal is a coherent set of journeys, not competing messages.

How do you avoid over-messaging customers?

We build sensible contact rules and frequency caps into your flows. You decide how often customers should hear from you and which events are important enough to trigger messages.

Can we personalise messaging by segment or country?

Yes. We can create different content or logic for key segments such as high-value customers, first-time buyers or specific regions. This allows you to respect local norms and make offers more relevant.

Do we need a big team to manage this after launch?

No. The idea is that the journeys largely run themselves once set up. You will want to review performance periodically, but day-to-day operation should not require extra headcount.

Can we see the impact clearly?

We provide simple reporting that shows recovered revenue, repeat purchase rates and key flow performance in plain language. This makes it easier to link automation work back to commercial outcomes.

Ready to grow revenue without more ad spend?

If you are pouring budget into traffic but feel your store could be converting and retaining more, the ‘E-Com Growth Engine’ is a straightforward way to close the gap. A short call is enough to see how automation could support your specific product range and audience.

Book my free eCommerce automation audit