Protect sellable chair time without adding front-desk pressure
An empty chair earns nothing. Silverstone answers every call, refills cancellations while the slot still has value, and rebooks before clients drift.
- Missed calls captured while hands are busy
- Cancellations refilled from your waitlist — fast
- Patch tests and suitability stay with practitioners
- UK-built
- London-based
- Human-reviewed automation
- Scoped before build
- Staged implementation
- GDPR-conscious by design
A full diary can still leak revenue
Calls ring out mid-service. DMs sit unread. A 3pm cancellation dies in the group chat. Every gap is money the chair never earns back — and none of it is a demand problem.
The phone rings mid-service
Captured, qualified and booked — without pulling anyone off a client.
Cancellation becomes dead time
The slot is offered to your waitlist within minutes.
Rebooking lives in memory
The right prompt fires at the right service cadence.
Unwritten diary rules
Service, stylist, deposit and suitability logic — made explicit.
The rules behind a booking that actually works
A colour appointment and a skin fade never share one script. We encode your real rules first — then automate.
Service fit
Duration, practitioner skill and required resource matched instantly.
Commercial terms
Your deposit and notice rules applied exactly — failures reach a person.
Client status
New, returning, waitlisted or lapsed — each gets the right offer, with consent.
Valid next step
The right slot from your authoritative diary. Double-booking is engineered out.
Human gate
Patch tests, disclosures and complaints pause automation and reach your practitioner with context.
Recover revenue while it's recoverable
A slot released at 10:00 for 15:00 loses value by the minute. The system moves faster.
Cancellation refill
Released time offered to eligible waitlist clients in your order — first valid acceptance wins, everyone else gets closure.
One-message reschedules
Clients move routine appointments in a single exchange, inside your notice and deposit rules.
Rebooking that feels personal
Six-week colour cycles and four-week fades each get their own cadence — never a blast.
Consent-led reactivation
Lapsed clients re-engaged by service history and consent, with suppression and easy opt-out built in.
Diary performance, measured
Verified Silverstone AI delivery results across attendance, reachability and admin.
Results achieved through Silverstone AI systems. Outcomes vary by starting process, data quality, channel mix and implementation scope.
Suitability stays in the chair
Automation arranges the slot — your practitioner makes the call. A client raising a suitability issue is never pushed through a funnel; the system pauses and hands over with context.
Built around the diary you already use
We don't start by replacing your booking platform — we start by testing it.
An AI receptionist for salon enquiries answers routine questions while voice handling captures the calls that ring out mid-service.
Cancellation and rebooking workflows coordinate diary, payments and client records; a governed content system keeps aftercare and seasonal messaging on-brand.
Map your cancellation recovery
From rule map to live diary, fast
Replacement is a last resort — configuration comes first.
Diary review
Services, durations, practitioners, locations.
Rule definition
Deposits, cancellations, waitlists, escalation.
One journey first
Missed-call capture or cancellation refill.
Integration test
Availability, payments, client status — proven.
Controlled launch
Double-book risk monitored live.
Refine on behaviour
Timing and segments tuned from real data.
Is this your salon?
The best results come from owners ready to write the rules down.
Not a fit where the diary is routinely overridden, suitability is expected to be automated, or lapsed clients would be messaged without consent.
Common questions
No. One authoritative booking source, with conflict states proven before launch — nothing ships until it's safe.
Yes — documented rules drive it. Suitability-dependent services route to staff automatically.
Exactly to your payment and cancellation terms. Disputes reach a person.
Messages fire from real booking status and service cadence — timely and personal, never bulk.
Yes — segmented by service and consent, with suppression and one-tap opt-out.
Review the diary before buying another tool
No obligation · no platform migration assumed · no automated treatment advice, ever.