Turn property enquiries into owned branch conversations
Every unanswered portal lead is a fee for a rival agency. Silverstone answers in seconds — negotiators get a live conversation, not a queue.
- Portal, phone and web — one intelligent intake
- Viewings offered from your live diary
- Valuations and negotiation stay with your people
- UK-built
- London-based
- Human-reviewed automation
- Scoped before build
- Staged implementation
- GDPR-conscious by design
Where instructions leak
A vendor requests a valuation. A buyer opens three listings. A landlord calls mid-viewing. By the time the inbox gets read, the instruction belongs to another agency. Speed alone doesn't fix it — speed without ownership is just a faster dead end.
Fast reply, no owner
An acknowledgement is worthless until a negotiator owns the next step.
Three inboxes, one buyer
Phone, portal and web collapse into a single record.
Diary promises, diary truth
Only real availability is ever offered. No ghost slots.
Valuations buried in noise
High-intent vendor leads get their own priority route.
One enquiry journey, zero leaks
Every enquiry answers three questions in seconds: what do they want, which system holds the truth, who owns the next move.
Capture & identify
Channel, property and intent captured instantly — viewing, valuation, lettings or management.
Route & record
Written to your CRM once, duplicate-checked, with a named owner from the first second.
Offer the next step
Real viewing slots from your live diary — never an invented promise.
Follow through
Confirmations, reminders and feedback fire from real status changes.
Escalate judgement
Valuations, negotiation and complaints reach your people immediately — with full context attached.
Built for every desk in the agency
Sales, lettings and management don't share a script — so they don't share a workflow.
Sales
Buyer position, viewing preferences and valuation requests routed to the right negotiator, while interest is hot.
Lettings
Applicant, tenant and landlord instantly distinguished — qualified without suitability or financial calls.
Property management
Routine traffic sorted with tenancy context; urgent matters jump the queue to a person.
Multi-branch
Postcode and ownership rules applied consistently, with stalled enquiries visible before they become lost fees.
The architecture behind the switchboard
Assembled around your CRM and diary — never a pre-packaged stack.
AI reception for property enquiries, voice handling for missed calls and connected automation workflows work as one system around your CRM.
Where your website leaks demand, a conversion-led agency web build closes the gap — with AI consulting shaping the architecture first.
Measured where fees are won
Verified Silverstone AI delivery results for estate agency enquiry systems.
Results achieved through Silverstone AI systems. Outcomes vary by starting process, data quality, channel mix and implementation scope.
Your local judgement, amplified
Local knowledge is your edge — we never automate it. The system assembles the context; your people make the calls that win instructions. Less time reconstructing conversations, more time closing them.
See the switchboard on your enquiries
Live in weeks, not quarters
We start with your live operating model — not a preferred tool.
Map demand
Channels, volumes, peaks, failure points.
Define authority
CRM, diary and branch ownership rules.
Build journey one
Portal lead → booked viewing.
Test the edges
Duplicates, dead slots, out-of-hours.
Launch measured
Every exception tracked from day one.
Optimise on evidence
Improvements follow data, not hunches.
Is this your agency?
The strongest results come from agencies ready to own the outcome.
Not a fit if there's no source of truth, no exception owner, or an expectation that automation should value property or negotiate.
Questions agency leaders ask
Usually, yes. Discovery confirms exactly what can be read, written and triggered — before any promise is made.
It's transparent and written in your agency's voice. It never impersonates a negotiator.
Yes, where your diary and rules allow it. Otherwise it prepares a confirmed slot for branch sign-off.
Validation, duplicate checks and an owned exception queue — proven against real branch scenarios before launch.
They bypass automation instantly and land with a named person, context attached.
Your next instruction is already enquiring
30 minutes · no technical prep · a clear fit or no-fit answer, never a forced proposal.