AI automation for physios that keeps care entirely yours
After-hours questions answered, never diagnosed
- Access and booking handled
- Intake done before arrival
- Symptoms go to clinicians
Easier access for patients. Physios and physical therapists, UK and US.
A question mixing symptoms and availability lands after hours. Silverstone AI handles access and booking instantly; clinicians get context, never a diagnosis. Built for physio clinics, physical therapy practices and chiropractors in the US and UK.
- Access and booking handled, always
- Intake completed before arrival
- Symptoms go straight to clinicians
- US & UK clients
- London studio, US-based team
- Human-reviewed automation
- Scoped before build
- Staged implementation
- 24-hour team coverage
Same after-hours inquiry. Your clinic system.
A PT clinic in Phoenix and a physio clinic in Bristol lose the same after-hours inquiry. The access workflow is identical; the practice-management system and the words for a first visit are what change.
London12 US metros4 time zonesOne system, two markets
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United States
- Who runs it
- Outpatient physical therapy clinics and chiropractic practices, from a single site to a multi-location group.
- Plugs into
- WebPT, Prompt, Jane or Clinicient
- Your patient portal and intake forms
- Google Business Profile and referral inbound
- Your words
- New-patient evals, plans of care, visits, co-pays, insurance versus self-pay, PTs and DCs.
- Stays with people
- Evaluation, diagnosis, the plan of care and any advice about symptoms.
United Kingdom
- Who runs it
- Private physiotherapy and chiropractic clinics, from a sole practitioner to a multi-site group.
- Plugs into
- Cliniko, Jane, WriteUpp or TM3
- Your online booking page and intake forms
- GP, insurer and self-referral routes
- Your words
- Initial assessments, treatment plans, sessions, self-funded and insured patients.
- Stays with people
- Assessment, diagnosis, the treatment plan and any advice about symptoms.
- Access and booking are handled instantly; anything clinical stops and routes to a clinician with a summary.
- Only the minimum administrative information is collected, on the clinic's own systems.
- Rebooking and reminders follow the plan the clinician set—consent captured, opt-outs honored, quiet hours respected—never a script that implies need.
Why do physio and PT clinics lose new patients?
Most are lost to admin, not to care. An inquiry arrives after hours, forms turn up incomplete, and rebooking depends on someone remembering. Silverstone AI organizes access, booking, intake and rebooking for physio, physical therapy and chiropractic clinics, and never diagnoses, assesses urgency or replaces professional judgment.
Practical mixed with symptoms
Separated from clinical content, instantly.
Booking without context
Location, practitioner and payment route—insured or self-paying—identified up front.
Forms incomplete on arrival
Distributed and tracked through a secure process.
Rebooking relies on memory
The next step, supported after the clinician defines the plan.
Where does the system stop and a clinician start?
At the first clinical word. These are HIPAA-conscious, non-clinical workflows: scheduling, intake, reminders and rebooking, built to the data-minimization principles of UK GDPR—less collection, tighter access, defined retention—and designed to stop where clinical information begins. The system supports access, booking and reminders. Clinicians own everything else, no exceptions.
How does an inquiry become a prepared first visit?
In five steps. The system identifies the clinic and the administrative purpose, explains the right booking route, checks the live schedule, then sends intake before arrival—for a US new-patient evaluation or a UK initial assessment alike. Anything clinical stops there and routes to a clinician. Minimum necessary information, never a symptom questionnaire.
Intent identified
Clinic and broad administrative purpose, nothing more.
Route explained
The correct booking path for that clinic and appointment type.
Schedule consulted
Real appointment options, confirmed by staff where the category requires it.
Intake prepared
Forms and insurance or self-pay details distributed and tracked, visible before arrival.
Clinical stop
Symptoms trigger your escalation route with a concise summary, instantly.
Can rebooking and reminders run without pressure?
Yes, because nothing starts until a clinician has set the plan of care or treatment plan. Reminders, rebooking and dormant-patient outreach then follow that plan, segmented by consent and status. Messages carry a working opt-out, respect quiet hours in the patient's own time zone, and never imply treatment is necessary.
Course-of-care rebooking
Approved reminders once the plan of care or treatment plan exists, with a task if support is needed.
Dormant-patient outreach
Segmented by status and consent, with opt-outs honored on the spot.
Reminders & reschedules
Fewer missed appointments, on your policy, inside quiet hours for US and UK numbers alike.
Escalation with context
Symptoms or uncertainty: a person takes over, thread attached.
One system holds the truth
Everything else coordinates around it; nothing else is authoritative.
An AI receptionist handles routine contact; clinic booking and intake automation connects your schedule, forms and records, in WebPT, Prompt, Jane, Cliniko or whichever practice-management system holds the truth.
A conversion-led clinic website improves first-inquiry quality; custom patient-admin applications power multi-location portals, with governance consulting setting the rules first.
Access and conversion, verified
Verified Silverstone AI delivery results: access evidence, never clinical outcomes.
Results achieved through Silverstone AI systems. Outcomes vary by starting process, data quality, channel mix and implementation scope.
Map your non-clinical intake
A measured first workflow
Clinical and privacy stakeholders approve every boundary before launch.
Choose the journey
Inquiry, booking, forms or rebooking.
Identify authority
The authoritative schedule and record.
Define the data
Minimum collection, retention, consent and opt-out records.
Set clinical stops
Written with the clinic, not assumed.
Connect and test
Sensitive content and failure paths proven.
Measure and refine
Access, completion and escalation only.
Is this your clinic?
If reception is repeating itself, probably yes. This suits outpatient PT clinics, private physiotherapy practices and chiropractors, single site or multi-location, with a named owner for the schedule and records and clinicians willing to write the boundary down. Clinical needs are individual; the admin around them is repeatable.
Not a fit if automation is expected to assess patients, generate unreviewed clinical content, or guarantee new-patient volume.
Questions clinic leaders ask
No clinical advice, ever. It recognizes clinical content and routes by your approved policy.
For defined routine types with an authoritative schedule, yes, whether that lives in WebPT, Prompt, Jane, Cliniko or TM3. Complex bookings are confirmed by staff.
We build HIPAA-conscious, non-clinical workflows. The system handles scheduling, intake distribution, reminders and rebooking, and stops where clinical information begins: anything symptom-related is routed to a clinician rather than processed. Your practice-management system stays the record of truth, and your own agreements with each vendor govern where patient data is held.
The workflow is designed around them. Calls and texts to US numbers go out only where consent was captured and recorded, an opt-out reply stops the sequence immediately, and sending windows respect quiet hours in the patient's own time zone. Email carries accurate sender headers, a real physical address and a working unsubscribe link.
Yes, as an administrative route rather than a coverage decision. An inquiry is tagged as insured, self-pay or self-funded and sent down the booking path your clinic defined for it. The system never quotes benefits, estimates a co-pay or confirms eligibility; your staff or your billing service does that.
Approved forms through secure systems, with minimization and retention defined, including the insurance or self-pay details your own intake already asks for.
Consent-aware, administrative only. Never implies clinical need or uses fear.
Yes, where location, schedule and ownership rules are explicit.
Yes. Discovery and review calls are booked in your own time zone, and the workflow itself runs around the clock, so the 9pm inquiry to a Phoenix PT clinic is handled exactly as the 9pm inquiry to a Bristol physio clinic. Pricing is published in both USD and GBP, so scope is agreed in your own currency.
One non-clinical journey, reviewed
No clinical automation · no treatment claims · no obligation to proceed.