An AI receptionist for trades and home services contractors
Every missed call becomes a workable job brief
- Missed calls recovered
- Service-area rules applied
- Price stays your call
Win the job before the callback ever happens.
You're mid-job when the phone rings, valuable work you can't answer. Silverstone AI captures it instantly into a complete, workable brief, whether you run two vans out of Leeds or fifteen trucks out of Dallas.
- Missed calls recovered while demand is hot
- Service-area rules applied at intake, live
- Price and attendance — your call, always
- US & UK clients
- London studio, US-based team
- Human-reviewed automation
- Scoped before build
- Staged implementation
- 24-hour team coverage
Same missed call. Your dispatch board.
A missed call in Dallas and a missed call in Leeds leak the same way. The system is identical; only the platform it writes to and the words on the job sheet change.
London12 US metros4 time zonesOne system, two markets
New YorkBostonPhiladelphiaChicagoAtlantaMiamiDallasHoustonDenverLos AngelesSan FranciscoSeattle
Can’t find your city? Put it on the map.
Be the first business in your metro to run a Silverstone AI system and take 10% off your build. Enter the new frontier — and be ready for what’s next before anyone else in town is.
United States
- Who runs it
- HVAC, plumbing, electrical and home-service contractors, from owner-operators to multi-truck companies.
- Plugs into
- ServiceTitan, Housecall Pro or Jobber
- Google Local Services and Angi leads
- Your dispatch board and technician schedules
- Your words
- Service calls, estimates, dispatch, techs, zip-code service areas.
- Stays with people
- Diagnosis, binding estimates, dispatch decisions and emergency response.
United Kingdom
- Who runs it
- Plumbing, heating, electrical and building trades, from sole traders to multi-van firms.
- Plugs into
- Commusoft, simPRO, Tradify or BigChange
- Checkatrade, Rated People and referral leads
- Your job diary and engineer schedules
- Your words
- Call-outs, quotes, job sheets, engineers, your patch by postcode.
- Stays with people
- Diagnosis, fixed quotes, attendance decisions and emergency response.
- A missed call is captured and qualified within seconds, day or night, on a channel the caller agreed to.
- Service-area and urgency rules run before anyone spends an hour on the road.
- The job record, calendar and follow-up are written once, in the system you already run.
Why do plumbing and HVAC contractors lose jobs to missed calls?
A missed call goes to whoever answers next, and by the callback the customer has already booked someone else — or the office still doesn't have enough to price the job. Plumbing, electrical and HVAC work is won in the first few minutes. The goal isn't answering every call. It's turning genuine demand into workable jobs.
Missed call, missed job
Recovered while the need is still current.
Out of area, wasted trip
Zip or postcode service-area rules run before anyone drives an hour.
“It's not working” isn't a brief
Category, photos and access — gathered up front.
Quote sent, no owner
Estimates followed up by status. Stopped the moment it's answered.
How does a missed call become a booked job?
Silverstone AI acknowledges the missed call within seconds, checks the zip code or postcode against your service area, sorts urgency by your approved rules, then gathers description, photos and access. The customer gets a clear next step and the office gets a workable brief, so no truck or van rolls out to a mystery.
Call captured
Acknowledged in seconds, day or night, on a channel the caller agreed to.
Service area checked
Zip or postcode rules run first; out-of-area work closes politely.
Urgency identified
Routine, urgent or safety-critical, sorted by your approved rules.
Evidence gathered
Description, photos and access: the difference between a visit and a wasted trip.
You commit
A callback or visit window offered. Price, estimate and attendance confirmed only by you.
Response and capacity, verified
Verified Silverstone AI delivery results, with technical, pricing and attendance authority always yours.
Results achieved through Silverstone AI systems. Outcomes vary by starting process, data quality, channel mix and implementation scope.
What happens after the estimate goes out?
Silverstone AI follows the quote or estimate by its real status, never a guess: reminders fire from your job-management system, a decline or an opt-out stops the sequence instantly, and messages hold to time-of-day rules in the customer's own time zone. On completion, invoicing and payment reminders trigger themselves.
Quote and estimate follow-up
Status-driven messages on the channel the customer agreed to; a decline or a STOP ends the sequence instantly.
Lost-quote intelligence
Price, timing or competitor, recorded rather than messaged harder.
ETA and status
Sent only from an approved dispatcher or field action, never an invented arrival time.
Completion to cash
Invoicing and payment reminders trigger on completion, from a real sender the customer can reply to.
Will it quote a price or make a safety call?
No. Silverstone AI prepares location, evidence, callbacks and reminders for trades and home services contractors; you commit safety, price and attendance. Emergency language always triggers your defined response, and nothing is diagnosed or priced on your behalf. This is never a substitute for a competent tradesperson, a licensed contractor or an on-site inspection.
Built around your job-management reality
One journey first, never a grand software replacement.
Call handling captures every missed call; inquiry qualification manages web and messaging; quote and estimate workflows connect the job record to calendar and finance, in ServiceTitan, Housecall Pro, Jobber, Commusoft or whichever platform runs your board.
A conversion-led home-services build improves evidence capture at the source; custom job applications suit proven dispatch workflows, with consulting for multi-system estates.
Map your quote follow-up
How it gets built around you
Mapped against your real calls, quotes and estimates, with a clear reason not to automate if the evidence says so.
Map the sources
Calls, forms and referrals, at real volumes.
Define the rules
Service area, job types, boundaries, made explicit.
Identify truth
Leads, jobs, calendar and quotes, from one source.
Choose one journey
Missed call to callback, proven first.
Test the hard cases
Incomplete details, urgency, schedule changes.
Launch with override
Office visibility, reviewed against results.
Is this right for your trade or contracting business?
Silverstone AI fits trades, contractors and home services businesses with repeat inquiry volume, a defined service area or patch, and one person who owns dispatch, quoting or estimating. The work itself varies job to job; the intake and follow-up around it repeat often enough to measure, write down and improve.
Not a fit if every price is improvised, nobody owns callbacks, or automation is expected to make technical or safety calls.
Questions US and UK trade businesses ask
It recognizes the job categories and emergency language you approve, then follows your escalation policy: a live line, an on-call engineer or tech, or a defined after-hours route. It never diagnoses, and anything it is unsure about goes to a person rather than being answered.
It explains your quoting or estimating process and can use approved fixed-price rules. Complex work stays with your estimator, and no binding number reaches a customer without a person behind it.
Yes, by zip code or postcode, once your service area, or your patch, is written down as rules. Borderline addresses route to a person for review instead of being promised a visit.
Only where your calendar and authority support it. Most firms confirm attendance first.
Yes, wherever the platform offers an API or an approved integration. Jobs, customer records and callbacks are written to the field-service system you already run, and access is confirmed during discovery before anything is promised.
Consent is captured at the point of contact and recorded against the number, every message carries a clear opt-out that stops the sequence on the next send, and outbound texts and callbacks hold to time-of-day rules in the customer's own time zone. The workflow is designed around TCPA requirements for US numbers and Information Commissioner's Office guidance on electronic marketing for UK ones. We design the mechanics; your own legal counsel signs off the calling policy before launch.
Each automated email is built around the points CAN-SPAM sets for commercial email in the US: an accurate sender name and subject line, your real business postal address in the footer, and a working unsubscribe that is honored on the next send. Transactional job updates and marketing follow-ups sit on separate lists, so an unsubscribe never silences an appointment confirmation or an invoice.
Yes. Intake runs around the clock and stamps every job in the caller's own time zone, so a late call in Denver and a late call in Leeds each land with the right timestamp, the right service-area rule and the right after-hours route. Callbacks and reminders are then scheduled inside the hours you set for each region.
Yes, on approved timing and stop conditions. Disputes always reach a person.
Scope sets the price, not your zip code: how many journeys are automated, which systems are involved and how much integration work sits behind them. Every published price on the site is shown in both pounds and US dollars, and work is quoted and invoiced in the currency agreed at proposal. There is no obligation to proceed after a discovery call.
From ring to revenue
No automatic diagnosis · no unconfirmed attendance · no generic replacement assumption.