Portal leads answered before your rivals
Turn property inquiries into conversations your agents own.
Every unanswered portal lead is a fee or a commission for a rival agency or brokerage. Silverstone AI answers in seconds, so your negotiators and agents get a live conversation, not a queue.
A Zillow lead in Austin and a Rightmove lead in Manchester leak the same way: speed without ownership. The workflow is identical; only the portal, the CRM and the nouns change.
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United Kingdom
Not a disclaimer at the foot of the page. The intake, the follow-up and the scheduling are designed around these rules and configured so the system cannot cross them, in each market's own terms.
Protected classes are never asked, stored or ranked on.
Listing data moves only under your own participant agreement.
The same never-ask rule, plus the disclosures UK law requires.
The system captures and routes. A licensed person decides.
Designed and configured to operate inside these rules. That is not legal advice and does not replace your brokerage's or agency's own compliance obligations: you set the criteria and stay responsible for the decisions; the system acts only on those criteria, and you can audit what it did.
Estate agents and real estate brokerages lose listings and instructions to response time. A seller requests a valuation, a buyer opens three listings, a landlord calls mid-viewing — and by the time the inbox is read, the instruction, or the listing, belongs to a rival brokerage. Speed alone doesn't fix it: speed without ownership is a faster dead end.
An acknowledgment is worthless until a negotiator or agent owns the next step.
Phone, portal and web collapse into a single record.
Only real viewing and showing availability is ever offered. No ghost slots.
Valuations in the UK, listing appointments in the US: high-intent seller leads get their own priority route.
Within seconds, Silverstone AI reads the inquiry, identifies the property and the intent — viewing, showing, valuation or listing appointment — writes one duplicate-checked record to your CRM with a named owner, and offers only real calendar availability. Every lead answers three questions: what they want, which system holds the truth, who owns the next move.
Channel, property and intent captured instantly: viewing or showing, valuation or listing appointment, lettings, rentals or management.
Written to your CRM once, duplicate-checked, with a named owner from the first second.
Real viewing and showing slots from your live calendar, never an invented promise.
Confirmations, reminders and feedback fire from real status changes — inside captured consent, with opt-outs honored the moment they arrive and quiet-hours rules applied to US calls and texts.
Valuations, pricing, negotiation and complaints reach your people immediately, with full context attached.
Sales, lettings and property management don't share a script, so they don't share a workflow. A buyer inquiry, an applicant or renter request, and a landlord maintenance call each get their own qualification path, their own routing rules and their own escalation point — inside one system and one CRM record.
Buyer position, viewing and showing preferences and valuation or listing requests routed to the right negotiator or agent, while interest is hot.
Applicant, renter, tenant and landlord instantly distinguished, qualified without suitability, screening or financial calls.
Routine traffic sorted with tenancy and lease context; urgent matters jump the queue to your letting agent or property manager.
Postcode, ZIP code and territory rules applied consistently across branches and offices, with stalled inquiries visible before they become lost fees or commissions.
Assembled around your CRM and calendar, never a pre-packaged stack.
AI reception for property inquiries, voice handling for missed calls and connected automation workflows run as one system around your CRM, whether that is Reapit, Alto, Follow Up Boss or kvCORE.
Follow-up is built around permission, not volume: consent captured at the point of inquiry, opt-outs honored the moment they arrive, US calls and texts held inside TCPA quiet hours. Your counsel sets the rules; we build the workflow to them.
Where your website leaks demand, a conversion-led agency web build closes the gap, with AI consulting shaping the architecture first.
Verified Silverstone AI delivery results for estate agency and brokerage inquiry systems.
Results achieved through Silverstone AI systems. Outcomes vary by starting process, data quality, channel mix and implementation scope.
Local knowledge is your edge; we never automate it. The system assembles the context; your people make the calls that win instructions and listings. Less time reconstructing conversations, more time closing them.
Agencies and brokerages go live in weeks, not quarters. We map your demand and channels, agree who owns the CRM, calendar and each branch or office, build one journey end to end — portal lead to booked viewing or showing — then test the edges before launch and improve on measured evidence.
Channels, volumes, peaks, failure points.
CRM, calendar, branch and office ownership rules.
Portal lead → booked viewing or showing.
Duplicates, dead slots, out-of-hours, opt-outs.
Every exception tracked from day one.
Improvements follow data, not hunches.
The strongest results come from agencies and brokerages ready to own the outcome.
Not a fit if there's no source of truth, no exception owner, or an expectation that automation should value property or negotiate.
Usually, yes: Rightmove, Zoopla and OnTheMarket leads or Zillow, Realtor.com and Homes.com leads, into Reapit, Alto and Street or Follow Up Boss, kvCORE and Lofty. Discovery confirms exactly what can be read, written and triggered before any promise is made.
It's transparent and written in your agency's voice. It never impersonates a negotiator or an agent.
They're designed to. The intake is configured so it never asks about, stores or routes on the federally protected classes or their UK equivalents, neighborhood-character questions go to a licensed agent instead of an answer, and listing data is read and displayed only under your brokerage's own MLS participant agreement and IDX rules. That is a design constraint, not a legal guarantee: you set the criteria and stay responsible for the decisions, and your counsel or compliance lead signs off the rules before anything goes live.
Yes, where your calendar and rules allow it, including ShowingTime and MLS showing calendars. Otherwise it prepares a confirmed slot for office sign-off.
Around consent and timing, not volume. Consent is captured and time-stamped at the point of inquiry, opt-out and STOP requests are honored the moment they arrive and written back to your CRM, and automated calls and texts to US numbers are held inside TCPA quiet-hours windows. Automated email is designed the same way, around what CAN-SPAM turns on: an accurate sender header, a real postal address and an unsubscribe that works first click. Your counsel sets the rules; we build the workflow to them.
Yes. Delivery is remote and the systems are cloud-hosted, so the build is the same whether your offices are in Austin, Denver or Manchester. Discovery and launch checkpoints are scheduled in your time zone, and the automations run on your local business hours and your states' contact windows, not ours.
Both. US brokerages and teams are quoted in US dollars, UK agencies in pounds sterling, against the same published bands. Scope sets the number: how many channels feed the system, how many CRMs and calendars it writes to, and how many branches or offices share the rules. The pricing page sets out the bands before you speak to anyone.
Validation, duplicate checks and an owned exception queue, proven against real branch and office scenarios before launch.
They bypass automation instantly and land with a named person, context attached.
30 minutes · no technical prep · a clear fit or no-fit answer, never a forced proposal.
